Shipping Information

Your order will be despatched within two-three business days when stock is available.  

Once products have been shipped, they become the property and responsibility of the purchaser. However, if a product arrives damaged or is misplaced, we will do our best to work with you to amend this. It is the purchaser’s responsibility to liaise with the us within 3 days of receiving the order. Replacements will be at our discretion once assessments are completed.

Please enter your shipping address correctly because you will be charged the standard applicable postage rate to resend to the correct address. Please contact us as soon as possible so we can aim to amend with the courier.

Backorder Policy

If we are out of stock, we allow backordering of product for your convenience, however please note that if your order contains any product on backorder it will only be despatched once all the products arrives.

COVID 19 update

Please be aware that Coronavirus is currently presenting challenges to all freight companies and there are still some delays being experienced in delivering product.  When placing your order please be mindful of this situation and factor in extra time for your delivery.

Shipping within Australia

$9.99 Flat Rate Shipping to all locations in Australia using Standard mail via Australia Post

If you want your order quickly, we do offer Express Post to all locations in Australia via Australia Post at scheduled rates.

Shipping to New Zealand

$14.99 Flat Rate Shipping to all locations in New Zealand using Standard International mail via Australia Post

If you want your order quickly, we do offer International Express Post to all locations in New Zealand via Australia Post at scheduled rates. 

Shipping Internationally

We ship anywhere around the world.  Postage rates are calculated automatically at the checkout.  International orders are sent with DHL International and usually take between 5 – 16 days depending on your country. Please be aware that international customers are responsible for any Customs duty, Excise duty and/or import VAT upon arrival in your country. 

Tracking

Both Australia Post and DHL provide tracking numbers.  These will be emailed to you once your order is scanned at the courier’s depot in transit to you.