We take pride in working with an established and ethical manufacturer, using highest of quality materials. However if you are not satisfied with your product, please read the information below regarding details surrounding warranty. Warranty is extended to original owner of the product only, and proof of purchase must be supplied.
- All goods, excluding sale items, are guaranteed against defects in workmanship and materials for a period of 6 months from the date of purchase.
- At our discretion, we will organise repair or replacement and will cover associated postage costs.
- Please email us with details and pictures of products as soon as you notice any defects.
Claims Covered By Warranty:
Snaps, flaws in fabric, stitching, PUL, zippers.
Claims Not Covered By Warranty (Not Limited To):
- Shrinkage in natural fibres (organic hemp/bamboo-cotton will shrink- read product descriptions for more information)
- Accidental damage on shell: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying
- Accidental damage on inserts: via non-compliant wash routines, washing above 60 degrees, soaking, nappy barrier cream, fabric softeners, bleach, detergents containing: whiteners, dyes, perfumes, essential oils, vinegar, natural soaps.
- Any type of modification such as cutting, stitching, removing aspects etc. (including the care label)
- Excessive wear and tear
We really hope your experience with us is pleasant and will do our best to ensure a smooth process from start to completion of your order with us.
The following reasonable conditions apply to our Returns Policy:
- Please email us and provide pictures if declaring a manufacturing fault or order error within 3 days of receiving your order.
- Items to please be returned in any original, undamaged & unused condition. If we have made a mistake with your order or the items are faulty then we will cover return postage costs where applicable. Please contact us for return postage address.
- Refunds will be made payable to the same tender type the original order was made through. This may take up to 7-10 days to complete.
- We cannot offer a replacement or exchange on sale items and discontinued product, or items purchased as a "preorder".
- Please understand we cannot honour returns for items purely due to change of mind.
- Please understand we cannot honour returns/refunds for items that were purchased as a preorder. This is due to us allocating that stock to you, which meant another potential interested customer may not have been able to purchase. We may offer a store-credit at our discretion.