We Take Pride In Working With An Established And Ethical Manufacturer, Using Highest Of Quality Materials. However If You Are Not Satisfied With Your Product, Please Read The Information Below Regarding Details Surrounding Warranty. Warranty Is Extended To Original Owner Of The Product Only, And Proof Of Purchase Must Be Supplied.
Snaps, Flaws In Fabric, Stitching, PUL, Zippers
We Really Hope Your Experience With Us Is Pleasant, And Will Do Our Best To Ensure A Smooth Process From Start To Completion Of Your Order With Us.
The Following Reasonable Conditions Apply To Our Returns Policy:
1. Please Email Us And Provide Pictures If Declaring A Manufacturing Fault Or Order Error Within 3 Days Of Receiving Your Order.
2. Items To Please Be Returned In Any Original, Undamaged & Unused Condition. If We Have Made A Mistake With Your Order Or The Items Are Faulty Then We Will Cover Return Postage Costs Where Applicable. Please Contact Us For Return Postage Address.
3. Refunds Will Be Made Payable To The Same Tender Type The Original Order Was Made Through. This May Take Up To 7-10 Days To Complete.
4. We Cannot Offer A Replacement Or Exchange On Sale Items And Discontinued Product, or items purchased as a "Preorder".
5. Please Understand We Can Not Honour Returns For Items Purely Due To Change Of Mind. This Is At Our Discretion Upon Discussion With You And Your Reason For Returning Items.
6. Please understand we cannot honour returns for items that were purchased as a preorder. This is due to us allocating that stock to you, which meant another potential interested customer may not have been able to purchase.